About
Internal staff development: Service Knowledge & Professional Representation. Published, invitation-only course with six modules and a 60-question official knowledge exam (85%; 51 of 60 correct). Website membership approval and Academy Learner access to the Playbook do not automatically enroll a member in this course. An authorized trainer separately verifies module completion, all 60 saved exam answers, the practical assessment and professional-boundary requirements before credential approval. Public practice does not count as official completion. Automatic certificate issuance is disabled.
You can also join this program via the mobile app. Go to the app
Overview
Price
Free